Categories IVR

Become a Leader in SMB Customer Service with IVR guru

IVR Guru is one of the leading cloud telephony company which provides the best IVR service across India. It is providing its services to the call centers and other businesses even during the COVID-19 outbreak. IVR Guru is dedicatedly offering the services through work-from-home. It has routed its customer support number to the agents with […]

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Categories IVR

Inbound Call Center Software

An inbound call center is a call center that handles incoming calls of customers. These incoming calls are made by customers to seek technical support, inquiries, complaints etc. Setup of an inbound call center is an easy process. Inbound call center software enables the call centre agents to attend the calls more efficiently and quickly. […]

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Categories IVR

Call Management Solutions for Business

Process of designing and applying the incoming telephone parameters is called Call management. These parameters direct the routing of calls through a network. Call management is mostly used by businesses and call centres. Call management parameters guide the call distribution according to the agent’s skills, availability and location. What is call management software? Call management […]

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