Categories IVR

Become a Leader in SMB Customer Service with IVR guru

IVR Guru is one of the leading cloud telephony company which provides the best IVR service across India. It is providing its services to the call centers and other businesses even during the COVID-19 outbreak. IVR Guru is dedicatedly offering the services through work-from-home. It has routed its customer support number to the agents with […]

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Categories IVR

Inbound Call Center Software

An inbound call center is a call center that handles incoming calls of customers. These incoming calls are made by customers to seek technical support, inquiries, complaints etc. Setup of an inbound call center is an easy process. Inbound call center software enables the call centre agents to attend the calls more efficiently and quickly. […]

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Categories IVR

Call Management Solutions for Business

Process of designing and applying the incoming telephone parameters is called Call management. These parameters direct the routing of calls through a network. Call management is mostly used by businesses and call centres. Call management parameters guide the call distribution according to the agent’s skills, availability and location. What is call management software? Call management […]

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Categories IVR

Business Continuity & Call Center in lockdown COVID-19

COVID-19 (Coronavirus) Work Continuity Planning and Resources – As we are aware this very crucial time to maintain work continuity, COVID-19 (Coronavirus) Work Continuity Planning and Resources – As we are aware this very crucial time to maintain work continuity, As private sectors and government sectors are asking employees to work from home in less-affected regions to […]

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Categories IVR

IVRguru help contact center transition to a remote agent model Due to coronavirus (COVID-19).

As worldwide concern over COVID-19 (coronavirus) continues to grow, IVRguru is here to help your contact center transition to a remote agent model. Organizations and governments are progressively requesting that representatives telecommute or are moving work to workers in less influenced districts to keep up business congruity and handle enormous swings in association volume during […]

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Categories IVR

Why IVR? The phone system for modern business

The utilization of IVR and voice mechanization empowers an organization to improve its client care and lower its expenses, because of the way that guests’ questions can be settled without the expense of a live operator who, thus, can be coordinated to manage explicit zones of the administration. On the off chance that the guest […]

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Categories IVR

How To Get The Best IVR Call Quality In The India

On the off chance that you have chosen to grow your business tasks to the India, you likely have enough to stress over, instead of pondering changing your whole telephone framework. All things considered, when you understand the advantages and enormous favorable circumstances that your organization will gather, you may very well alter your perspective […]

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Categories Uncategorized

The ability to bypass the automated system is a key call center ivr best practice

The consequences of our overview demonstrate that in excess of 60 percent of respondents want to talk with a partner, for the most part as a result of contemplations in regards to effectiveness, security, and speed of administration. Along these lines, the alternative to sidestep the computerized system so as to converse with a human […]

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Categories Virtual number

Virtual Number and All About it

What is a Virtual Number? Have you ever tried calling a lot of international calls for your business? And the experience became expensive? Here is the solution for you. Virtual Number is a type of phone number which does not require any sim card or phone line. This reduces the headache regarding the cost of […]

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