Categories IVR

Become a Leader in SMB Customer Service with IVR guru

IVR Guru is one of the leading cloud telephony company which provides the best IVR service across India. It is providing its services to the call centers and other businesses even during the COVID-19 outbreak. IVR Guru is dedicatedly offering the services through work-from-home. It has routed its customer support number to the agents with […]

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Categories IVR

Inbound Call Center Software

An inbound call center is a call center that handles incoming calls of customers. These incoming calls are made by customers to seek technical support, inquiries, complaints etc. Setup of an inbound call center is an easy process. Inbound call center software enables the call centre agents to attend the calls more efficiently and quickly. […]

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Categories IVR

Call Management Solutions for Business

Process of designing and applying the incoming telephone parameters is called Call management. These parameters direct the routing of calls through a network. Call management is mostly used by businesses and call centres. Call management parameters guide the call distribution according to the agent’s skills, availability and location. What is call management software? Call management […]

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Categories IVR

Business Continuity & Call Center in lockdown COVID-19

COVID-19 (Coronavirus) Work Continuity Planning and Resources – As we are aware this very crucial time to maintain work continuity, COVID-19 (Coronavirus) Work Continuity Planning and Resources – As we are aware this very crucial time to maintain work continuity, As private sectors and government sectors are asking employees to work from home in less-affected regions to […]

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Categories IVR

IVRguru help contact center transition to a remote agent model Due to coronavirus (COVID-19).

As worldwide concern over COVID-19 (coronavirus) continues to grow, IVRguru is here to help your contact center transition to a remote agent model. Organizations and governments are progressively requesting that representatives telecommute or are moving work to workers in less influenced districts to keep up business congruity and handle enormous swings in association volume during […]

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Categories IVR

Why IVR? The phone system for modern business

The utilization of IVR and voice mechanization empowers an organization to improve its client care and lower its expenses, because of the way that guests’ questions can be settled without the expense of a live operator who, thus, can be coordinated to manage explicit zones of the administration. On the off chance that the guest […]

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Categories IVRVirtual number

A Live Phone Answering Service is extremely valuable

Regardless of whether you are sole specialist, a private venture  or a medium size business  it is significant all telephone calls are addressed quickly and expertly. With calls being directed to the fitting staff part or messages taken and sent to the significant individual by email or SMS. A productive call noting process is imperative […]

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Categories IVR

How To Get The Best IVR Call Quality In The India

On the off chance that you have chosen to grow your business tasks to the India, you likely have enough to stress over, instead of pondering changing your whole telephone framework. All things considered, when you understand the advantages and enormous favorable circumstances that your organization will gather, you may very well alter your perspective […]

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Categories IVR

How Interactive Voice Response (IVR) Works

IVR frameworks are a case of PC phone combination (CTI). The most widely recognized path for a telephone to speak with a PC is through the tones created by each key on the phone keypad. These are known as double tone multi-recurrence (DTMF) signals. Each number key on a phone transmits two concurrent tones: one […]

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Categories IVR

Basic Features of a Robust Call Center Software to Increase Efficiency and Delight Customers

Business firms over the world attempt to beat rivalry by improving client service. Incorporating a component pressed call Center programming fills in as a viable measure. With media stages like email, visit, telephone calls and content being conglomerated in the digitized condition, it is imperative to have a productive contact Center programming. Aside from improving […]

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