Categories IVR

Call Management Solutions for Business

Process of designing and applying the incoming telephone parameters is called Call management. These parameters direct the routing of calls through a network. Call management is mostly used by businesses and call centres. Call management parameters guide the call distribution according to the agent’s skills, availability and location. What is call management software? Call management […]

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Categories IVR

Use call tracking in your existing Online marketing strategy (ppc, adword, facebook)

Your telephone number is shown at a potentially unbounded number of spots. To give some examples, you have your very own site, points of arrival, web based life, business repository, online professional references et cetera. You should get a decent number of calls from that. Thus, before all that you have to understand for what […]

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