Categories IVR

What is a Virtual Phone Number and How Does it Work?

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A virtual phone number takes your communication capability to a whole new level. It can be used to get over locational barriers that might prove to be a barrier to sales, or to connect remote workers to a ‘central hub’. It can also be used to direct inbound callers to specific desks. Whatever use you put a virtual phone number to, it will help your company to promote a professional business front while eliminating the need for an expensive in-house telephony system.

A virtual phone number is a secondary telephone number associated with a certain telephone unit, handset, or subscriber. It is not directly associated with a telephone line and is not the actual telephone number but rather one that is used for forwarding calls to a pre-set number. As a result, a subscriber does not need to purchase additional hardware, phones and lines in order to have multiple virtual telephone numbers.

A virtual phone number in India is the one with no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to.

Usually, the simplest way that businesses use a virtual phone number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs.

Since all the calls are routed via a virtual phone number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.


The majority of virtual phone numbers today use Voice Over Internet Protocol (VOIP), which means there is no need for a real physical telephone number. The number the caller dials uses internet-based protocols to forward the call to a real number selected by the virtual number client. There is no telephone line, and, if the client wishes, the call can be forwarded to his or her laptop or mobile device. There are a number of uses for virtual phone numbers.

  • Companies that are reaching out to particular segments of targeted clients may want to do so in a specific geographical location. Providing a number to call that is in a different country or even state can be off-putting to many people. A virtual phone number allows the marketing company to give the impression of being local to its target audience, and therefore increases response statistics.
  • In the modern business world, greater numbers of workers are located remotely to their company’s head office.Again, a local number portrays ease of access and, for many customers, increases credibility.
  • Companies that have multiple departments, which may be spread over large distances or even in different countries, can provide a single number for customers to call. Upon answer, the customer will be provided with a menu of choices, and dependent upon which is selected, the call will be directed appropriately.

Self-employed, one-man bands also use virtual phone numbers. An automated receptionist acts as a cushion between professional and private calls, and gives a more professional appearance to clients.

virtual number is a phone number that is not directly associated with a phone line. Virtual numbers provided by 8×8 can be programmed to send incoming calls to anywhere in your phone system, including extensions, voicemail, and the Auto Attendant (as well as Virtual Meeting and Virtual Fax if you are a Virtual Office Pro user). In addition, virtual numbers are useful for advertising numbers with area codes local to targeted callers. Multiple virtual numbers directed to the same destination can also be used to track which advertised phone numbers are generating the most call traffic, providing valuable analytics.

In contrast, a traditional telephone number is associated with a single, specific line at a single, specific location: your home phone number calls your house phone; the reservations number for the restaurant down the street connects directly to their front desk.

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